Welcome to The Ocean Spa, Goa. To ensure the best experience for all our valued guests, we request you to kindly read and adhere to the following terms and conditions.
1. Appointments & Bookings
- Advance bookings are recommended to ensure your preferred time and service.
- Appointments can be made via phone, website, WhatsApp, or in person.
- Walk-ins are welcome based on therapist and room availability.
2. Check-In Policy
- Please arrive at least 10–15 minutes prior to your scheduled appointment to allow time for check-in and consultation.
- Late arrivals may result in reduced treatment time without any reduction in price.
3. Cancellation & Refund Policy
- Cancellations or rescheduling must be made at least 4 hours in advance.
- No-shows or late cancellations may be subject to a 50% cancellation fee.
- Refunds will not be provided for same-day cancellations, no-shows, or partially used services.
4. Health & Safety
- Guests are required to disclose any medical conditions, allergies, or injuries prior to treatment.
- Certain treatments may not be suitable for guests with specific health concerns. Please consult your doctor beforehand if necessary.
- The Ocean Spa maintains strict hygiene and sanitization standards for client safety.
5. Age Restrictions
- Guests must be 18 years or older to receive body massage services.
- Minors (under 18) must be accompanied by a parent or guardian and may only receive specific services with parental consent.
6. Therapist Selection
- While we do our best to accommodate therapist preferences, it may not always be possible during peak hours.
- Requests for male/female therapists should be made in advance.
7. Behavior Policy
- Respectful behavior towards spa staff and fellow clients is mandatory.
- Any inappropriate behavior or harassment will lead to immediate termination of the session and may be reported to authorities.
- The Ocean Spa is a professional wellness center and does not offer any illicit or adult services.
8. Valuables
- Please avoid bringing valuables to the spa.
- The Ocean Spa is not responsible for loss or damage to personal belongings.
9. Payment Policy
- Payments can be made via cash, credit/debit card, UPI, or digital wallets.
- All prices are inclusive of applicable taxes unless mentioned otherwise.
10. Gift Vouchers & Packages
- Gift cards and spa packages are valid for a specific period and non-refundable.
- Lost or expired vouchers will not be reissued or extended.
11. Right to Refuse Service
- The Ocean Spa reserves the right to refuse service to anyone demonstrating inappropriate behavior, being under the influence, or posing a safety risk.
12. Privacy Policy
- All client information is kept strictly confidential and is used solely to enhance your spa experience.
If you have any questions regarding our policies, please feel free to contact our front desk team.
Thank you for choosing The Ocean Spa, Goa. We look forward to pampering you soon!
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